Fire Damage FAQ’s

phoenix fire damage

If  you have experienced a fire disaster, you may have questions. Here are some answers.

Q. How long will the restoration process take?
Q. Can I clean it myself?
Q. What are some safety concerns?
Q. Can I turn on my heating and air conditioning unit?
Q. What items do I keep in my possession?
Q. How do I keep track of non-restorable items?
Q. Do I need to move out of my property during this process?
Q. Do I need general contractors?
Q. Do my belongings need to be moves away from the premises?
Q. Will I have access to my belongings while they are in storage?
Q. What about special items? Artwork, china, heirlooms, etc.?

Q. How long will the restoration process take?
A. Many different variables are involved in fire and smoke damage restoration.  Sometimes it is difficult to make an exact prediction on how long the entire restoration process of your home or business will take.  Our technicians are able to give you estimates on dates and phases of the restoration project.

Q. Can I clean it myself?

A. It is best to not try any do-it-yourself cleaning methods without first consulting your ServiceMaster All Care Restoration technician. Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions, and using correct dilution rates are just some of the ways a our fire restoration technicians expertly control results. Our professional cleaning system products used by experienced, trained technicians give you the best chance for complete restoration of your belongings.

Q. What are some safety concerns?

A. At ServiceMaster All Care Restoration, safety is one of our top priorities.  During the initial inspection, all safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. Burnt electrical cords and appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation or safe operation. Electrical power may be turned off until evaluation by a licensed electrician.

Q. Can I turn on my heating and air conditioning unit?

A. We recommend that you not turn on your furnace or air conditioning unit without clearance from the HVAC contractor.

Q. What items do I keep in my possession?

  • Cash
  • Checkbooks
  • Flammables
  • Gasoline cans
  • Medications
  • Personal documents
  • Pets
  • Stamp/Coin collections
  • Valuable jewelry
  • Valuable Paintings
  • Weapons/Ammunition

Q. How do I keep track of non-restorable items?

A. We recommend that you make a list of items (including food items) deemed non-restorable. Make a copy for your insurance company and keep one for yourself.

Q. Do I need to move out of my property during this process?

A. This is ultimately your decision. Some things you may want to consider are safety concerns, odors, electricity, noise from equipment, etc. If vacating your premises for any length of time, consider the following: forward your mail to your temporary residence; stop newspaper and other deliveries; notify utility company, cable company, etc. of temporary suspension of services.

Q. Do I need general contractors?

A. There are some items that require general contractors, such as drywall/painting, electrical, plumbing, framing/finish carpentry, flooring/carpet, installation of doors, windows, cabinets, post construction clean up, etc. ServiceMaster All Care Restoration specializes in reconstruction after a fire or smoke damage.

Q. Do my belongings need to be moves away from the premises?

A. That depends on the source, nature and extent of the fire.  Our technicians will work with you and your insurance claim representative to manage this process.

Q. Will I have access to my belongings while they are in storage?

A. Yes. Our ServiceMaster All Care Restoration technicians can schedule a time to access your requested items, even while they are in storage.

Q. What about special items? Artwork, china, heirlooms, etc.?

A. Restoration by a specialist is recommended for high value items.  We will work with your insurance claim representative and help you identify those and locate a qualified restorer.

For fire damage cleanup, Tucson relies on ServiceMaster All Care Restoration. We offer 24 hour emergency fire damage restoration. Call 520-495-0036 for immediate response.